Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

False advertisement! I was trying to buy some Nike shoes from Macy’s when I saw they were on sale, it had 30% off on the advertisement so when I try to checkout it wasn’t giving me the promotion. Chatted with a costumer service and he fixed the price but was charging for shipping when it clearly said free shipping. Customer service person said to check back later. Went to check out shoes later only to find the promo had been taken down. Macys does false advertisement!

Employee I.D91192047 Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

Banned to shop at Macys.com I tried to place an order on Macys.com with an 3rd party gift card. Not only the transaction was cancelled but Macy's forever ban me to shop on Macys.com. I have been a customer for a long time and they told me its a business decision to ban me and no channel to protest. What a good way to do business.

Promotion Pymts NOT APPLIED PROPERLY Unfortunately, Macy's does not apply pymts properly. After I meet my monthly minimum pymt, I pay extra $ to my 'Promotional Purchases' (jewelry) items. THEY DON'T APPLY THE EXTRA $ Paid to it. I have spent hours on the phone since September 2023 with Agents, Managers, Corporate office and cannot get anyone to correct the pymts. Therefore I am NOT shopping Macy's anymore. I am so DISAPPOINTED, I use to be a Macy's Mgr at Manhattan Bch and the Downtown Macy's. We always took care of our Customers at that time, apparently that is not Macy's philosophy anymore. I am sharing my story/issues with all my friends. I think I've been more than patient dealing with misappropriation of pymts for over 6 months.