Bad experience Bad experience. Their customer service has been going downhill as quickly as their business. Customer service staff need better training (maybe Macys don't care now). A Ukraine speaking service staff had an attitude and hostile behavior against customer. Also if you order online, the package arrives at night and somehow stolen, it'd be all on you. They won't bother to care about that Customer service said that. Amazon doesn't do this to customers and so Amazon is classy. Macys return policy sucks all the time. You must return apparel shoes merchandises unworn and tag attached.. Nordstrom my favorite, is for classy people. Look up to Nordstrom - a class place!

Banned to shop at Macys.com I tried to place an order on Macys.com with an 3rd party gift card. Not only the transaction was cancelled but Macy's forever ban me to shop on Macys.com. I have been a customer for a long time and they told me its a business decision to ban me and no channel to protest. What a good way to do business.

Recently Macys customer service haven't… Recently Macys customer service haven't been what it used to be but today I went to green acres mall and met the most wonderful and helpful associates in fragrances department! Alisha and Patty made my shopping day so much better! They had great advice on what to choose as gifts. Shout out to both of them!

False advertisement! I was trying to buy some Nike shoes from Macy’s when I saw they were on sale, it had 30% off on the advertisement so when I try to checkout it wasn’t giving me the promotion. Chatted with a costumer service and he fixed the price but was charging for shipping when it clearly said free shipping. Customer service person said to check back later. Went to check out shoes later only to find the promo had been taken down. Macys does false advertisement!

Getting ripped off. I've made jewelry purchases over $7.500 in November 2023 .Everything was returned in store with proof. I have wasted unacceptable amount of time talking to representatives that do not speak or understand what you are saying, they have deducted over $3.000 of money that I've made to keep my credit in good standing and in March 2024 by magic the 3 special events disappeared from my statement without crediting my account the money that them already received. NO ONE UNDERSTANDS WHAT YOU ARE SAYING NORE DO TGEY UNDERSTAND SIMPLE MATH. MACY'S NEW POLICY OF RIPPING CUSTOMERS OFF. NEVER AGAIN.