I purchased the Aroma 360 in July 2023 I purchased the Aroma 360 in July 2023. The diffuser did not work great initially but began to work ok. Fast forward it's completely broken now. I called customer service and they informed me that they do not offer repair and my warrenty had expired. I was given a 90 day warranty. Well they only could offer me another machine for 100.00 bucks . Don't bother to make this purchase with this company they are full of it and overpriced.

I wish I would’ve done my search on… I wish I would’ve done my search on Aroma360 before purchasing. It has got to be the worse product ever and the customer service is complete crap. With less than two months of purchases, it completely stopped working and made a loud obnoxious sound. I emailed and called and they told me how to clean it and whether I did that and it still wouldn’t work. I called back again they told me to do the same thing. I went back and forth with them and they didn’t even tell me it was the motor. A year later I spoke to another person she then told me it was the motor and because it was over 90 days they can’t do anything but give me a discount on another defuser oh and the one I had was discontinued. She was so rude had the worse attitude. I was being extremely nice and understanding but omg. Save your money don’t get the Aroma360.

Fraudulent VIP Membership Offer I originally purchased their wireless pro with the Escapade essential oil, but was then contacted by a luxury scent consultant through Aroma 360 named Gabriel Jaramillo about their VIP membership. It sounded like a great deal to upgrade to their Van Gogh model and have a monthly oil subscription, so I agreed to the VIP membership and I wanted to pay in full to avoid interest. They charged my credit card but then charged me a second time through my bank. I have tried to contact Gabriel and the Aroma 360 team to resolve this issue, but have had minimal communication. The issue still needs to be resolved and I have spoken with my bank and credit card company to discuss my options. I was able to “stop pay” the charges to my bank for the first VIP charge and original purchase, but the credit card amount still needs to be resolved.

Loved it at first Loved it at first. Then stopped working. Made me jump through different hoops including sending a video of it not working and going through trouble shooting. After this, they sent me a charger (which I know is not the issue), but I agreed to try it. Then they sent the wrong charger it doesn’t even fit! Now they want me to go back from square one and send more photos! For how expensive these things are this is ridiculous! I understand people lie to probably get another item- but I would be happy to send this one back before getting a replacement! This is just absolutely insane!

The worst customer service The worst customer service. Their subscription plans and programs are a scam. Signed up and agree to pay over time. Had issues with one of my diffuser and decided to upgrade it. They said the price would go up and I understood but they still charge me the old amount too so I am paying twice. I call and email and cant get a human on the phone. The most frustrating experience! Save your money there are other companies online to use that will actually respond to you.