Incredible customer service and detailed model First of all, the 3D model was incredibly detailed and very realistic for the product. I’m impressed and also it’s layered very well for ease of use with procreate. Second, I struggled at first to download the correct files and textures and it didnt load correctly onto procreate, but the help team were persistent with me and helped me solve it by sending screenshots and links for what I needed to do. This was very helpful as I am a beginner and using the model for a project. Very impressed with customer service and the model, will use again.

Worst service and quality ever! Worst service and quality ever! We bought UTV 3D model with UV mapping and they promised it will work just the way we need. As we provided pictures of what we are looking for before the order. It is nothing even close to what we are looking for. They are doing everything, talking empty just not to make a refund of 245$...

Excellent service on a custom build… Excellent service on a custom build interior. They were willing to make adjustments and fine tune the model to perfection. I see some reviews saying the price is high, but I feel we got good value given the time it takes to build such accurate and detailed models.

They don't honour their money back… They don't honour their money back guarantee and will leave you hanging with expensive model that doesn't live up to the (false) advertisement. Internal measurements off by more than 30cm, missing & incorrect structures...BUT they claim the'd consider fixing it if you can provide the correct measurements to them... so go buy yourself an expensive 3d scanner for them to fix these is their solution...

I recently ordered from Hum3d for the… I recently ordered from Hum3d for the first time. I made a mess of my order and accidentally ordered twice - in addition my emails were down and I did not realise, so I did not receive any correspondence. Following this I came onto here and read some of the bad reviews about poor customer service, no refunds etc. I thought I needed to report back that support promptly refunded one of my orders and re-delivered the email containing my download links. Would not hesitate to use again.