A rip off company A rip off company. Opened a new printer cartridge I purchased from this joint and it was a used mostly empty cartridge that had been re-packed in a new box and would not even be recognized by my printer. They have 0% quality control. When I tried to call I can't get through to anyone and their link to send an e-mail is broken. What a company of clowns. Embarrassing.

I had purchased an Ink Pod package… I had purchased an Ink Pod package PG-245XL. It did not work. I replaced the ink pod in case it was a defective one originally with the shell None worked. Very disgusting. No more pods for me. Money wasted.

Horrible (non-existent?) customer support! About 4 years ago, I purchased a 4-pack of LD Products ink jet cartridges (black plus 3 colors). I had used their products before and was happy with the cartridges and the price. One by one, as the current cartridges in my HP 8615 ran to empty, I replaced them with the waiting LD cartridge. Everything worked great until it was time for the final one which happened to be the black. Initially in kind of worked with a bit of print missing on the edges. Within about 6 pages, the missing part became the entire page. I thought well, they probably won't do anything for me since it's been 4 years, but I went to the website to find out. And what do I see at the top of the page but " Lifetime 100% Satisfaction Guarantee." It turns out, the phone number at the top of the page is worthless. You get into an IVR that says press 2 for new orders and 3 for all else. Press either one, it makes no difference. You get a message that you can request a call back. They never do. If you hold long enough, they force you to record a voice mail. They don't return that either. I wrote one e-mail and got a fairly quick response that the shelf life was only 18 - 24 months. I wrote back and said what about the Lifetime 100% Satisfaction Guarantee? A week+ later I still have no response. I still feel they generally sell a pretty good product for a very attractive price, but if you are not going to honor a satisfaction guarantee, why bother putting that on your site. And if you're not going to answer the phone, why have the number on your site. Absolutely horrible customer service.

If you LOVE print splatters all over… If you LOVE print splatters all over your pages, if you feel ECSTATIC over misprints, smeared letters, if GARBAGE PRODUCTS really get you 'going', then grab this crap and waste LOTS of time trying to get a decent page print. We purchased both TONER and DRUM from LD (Lousy -Disgusting) Products, and WHOA !!!!!!! such pure CRAP. Go with those cheap, junky, worthless Chinese 'knock-offs'. They have MUCH better quality than LD (Likely Disaster) Products. Spent more time trying the junk they sent us for HP, Brother, and other printers. ALL of their items are HORRIBLE. Constantly cleaning drum, cartridge, etc., but NO IMPROVEMENT whatsoever. Yep, LD (Luridly Disgraceful) Products is, without a single DOUBT, is the worst excuse for anything related to printing products. THEN !!! DOZENS of calls to their office to TRY and get any sort of resolution, only to find that Customer Service DOES NOT exist at LD (Lemons - Deplorables) Products. NEVER received a single call-back. PLEASE buy ANYTHING but LD (Lackluster-Dreadful) Products. WORSE than horrible.

Product took over a month to deliver… Product took over a month to deliver and it arrived in a plastic bag. All the boxes inside were crushed. Customer service never picks up and never returns messages.