No post-purchase service! I needed a battery cover for a Kikkerland Gear Clock and was told "We do not sell replacement parts. You need to buy a new clock". Buyer beware! If there was a minus 10 rating, I would give them that.

Original products and great service Besides making fun and original products Kikkerland has great service. I got a kitchen timer (shaped like a Mozart bust) as a present but it did not work. I mailed the Dutch/European branch of Kikkerland (Caitlin) and they sent me a new and working one! Without a receipt, just a picture of the timer was needed. Great service, I liked them before but now evenmore!

No Returns They don’t allow returns - or, at least, they try to duck returns. They have failed to respond to any of my attempts to get info on how to return an item. DON’T RECCOMMEND THEM! (Unless you order via Amazon which has a great return policy / system)

I would have given a "ZERO" star rating… I would have given a "ZERO" star rating if I could. I will NEVER purchase one of their products again, EVER! I purchased 2 of their games from a local store - the last 2 they had. One was a gift the other was for me. Turns out that mine was missing a piece. I called the 800 number only to be transfered to a different dept, then disconnected. I called back, got the other number to call, called that number only to be given yet another number to call. FINALLY, I get the right dept. only to be told that they cannot help me and I should return the product to the store I purchased it from. I told the woman "I want the game I just need the missing piece". I even offered TO PAY for said peice. She again said she couldn't help me. I asked for a supervisor who told me the same thing. Save your money and buy with confidence from a company that will stand by their product(s) and offer replacements if, and when, needed. Kikkerland, you need to learn more about customer service. Here is a novel idea "try listening to your customers". "NEVER" AGAIN WILL I BUY A KIKKERLAND PRODUCT!

poor quality lap top tray with bean bag I bought a kikkerland bamboo lap top for £23.99. I thought it was rather expensive for what it was but it looked nice and would be useful. However, after only a few uses the whole of 1 side became unstuck and small polystyrene balls were all over the chair and floor. Not good when there are animals and babies around apart from the problem of picking up static polystyrene. These products need to be made so that the filling is in some extra bag, so they can't come out if the main 'bean bag' come unstuck.