No post-purchase service! I needed a battery cover for a Kikkerland Gear Clock and was told "We do not sell replacement parts. You need to buy a new clock". Buyer beware! If there was a minus 10 rating, I would give them that.

I would have given a "ZERO" star rating… I would have given a "ZERO" star rating if I could. I will NEVER purchase one of their products again, EVER! I purchased 2 of their games from a local store - the last 2 they had. One was a gift the other was for me. Turns out that mine was missing a piece. I called the 800 number only to be transfered to a different dept, then disconnected. I called back, got the other number to call, called that number only to be given yet another number to call. FINALLY, I get the right dept. only to be told that they cannot help me and I should return the product to the store I purchased it from. I told the woman "I want the game I just need the missing piece". I even offered TO PAY for said peice. She again said she couldn't help me. I asked for a supervisor who told me the same thing. Save your money and buy with confidence from a company that will stand by their product(s) and offer replacements if, and when, needed. Kikkerland, you need to learn more about customer service. Here is a novel idea "try listening to your customers". "NEVER" AGAIN WILL I BUY A KIKKERLAND PRODUCT!

Bad and dishonest - This company should be dissolved This company should be dissolved. They have bad products and poor customer service. And from reading other reviews, the low quality spreads across numerous products. Very disappointed with this company. I purchased the Clock cross stitch kit, which is very misleading and falsely advertises a clock design that you CANNOT complete with the materials provided. There is not enough string to make the clock shown on the box and the company is well aware of it. There are also zero instructions. Customer service also refused to provide more string, and would not give info about the string brand/color to buy it myself. Just terrible. False advertisement… do NOT buy or support this company who is selling scam products and provide no support

Ordered the Solar Einstein last week… Ordered the Solar Einstein last week and it arrived rather quick, but then even after leaving it for hours in the sun the moving hand stops moving after 1 minute. The thing simply doesn't functions as promised, beside that as an artist I can say that the design is quite amateuristic, the head is ok-ish but the body is designed by someone who can't draw or sculpting. The company offered to send another one without any guarantee if that one would function, it seems their products leave the factory without any end control. My judgement: a amusing concept but non quality result.

this company is a scam this company is a scam. don't buy anything from them. I bought some items, not satisfied, they said I could return them, I shipped them out, no response, I tried to email, but no response from them. it's been about two months