Positive experience. Absolutely fantastic experience. Removed a lot of the stress and was brilliant in getting a positive resolution. Communicated throughout, keeping me well informed. The result was exactly what I had expected wanted from the start, can’t thank Verity enough.

Poor customer care Poor customer care. Inexperience and ignorant staff. I bought this car and the dealer had this 12 months free AA basic cover in the offer. I chatted with the staff he didnt know anything about this and told to call 03300531101. Upon calling there is no one to help on this line. Just telling you to choose options but no response on any of the lines. I wonder what will happen when you try to reach them in a break down situation. I wont even opt for their paid packages.

Abbie provided great customer service… Abbie provided great customer service following a query I raised. The response was prompt and polite, would highly recommend.

Full Refund! I was recently sold a car by a AA approved dealer that turned out to have a lot of faults. The seller then argued over many emails that the issues with the car were normal wear and tear and I was not entitled to a refund. I know nothing about cars or my consumer rights so eventually I turned to the AA mediation service who (by some miracle) managed to persuade the seller that a refund was the only way to resolve the dispute. Today I have received a full refund within a couple of weeks of contacting AA mediation who were very professional throughout.

Amazing and speedy service! Verity was absolutely amazing - she managed to do in 2 days what had taken me over a month and I'm so grateful for her help and support. She explained everything in great detail to me and reduced any anxieties I had. The reassurance from her was wonderful and she was just so kind! Thank you for everything Verity, I couldn't have sorted this issue without you.