Verity has been great in mediation with… Verity has been great in mediation with the garage that wouldn’t even respond to our calls and emails. Professional and kind, keeping us well informed almost on a daily basis. Thank you again, Colin & Sam

Full Refund! I was recently sold a car by a AA approved dealer that turned out to have a lot of faults. The seller then argued over many emails that the issues with the car were normal wear and tear and I was not entitled to a refund. I know nothing about cars or my consumer rights so eventually I turned to the AA mediation service who (by some miracle) managed to persuade the seller that a refund was the only way to resolve the dispute. Today I have received a full refund within a couple of weeks of contacting AA mediation who were very professional throughout.

Mediation Service Their mediation service was truly excellent. Thank you Verity for working with the dealership and getting a solution to my problem. Much appreciated.

Very pleased with the AA mediation service and with the mediator Verity Lowe. Somehow, I got a car that had some mayor failures and at the beginning I could not get any agreement with the dealer to get my money back. But thanks to the AA mediation service and to Verity Lowe that was a great mediator I could recover my money. In conclusion, it was a great idea to get an AA aproved garage car because even if for any reasons you have problems with the car that you buy, the AA helps.

Very professional Abigail was great always updating us setting up our account.