Emma has top notch customer service and easy modern interface Our firm is a new Emma user and although we are still learning the finer details of the system, are most pleased with results to date, especially the excellent personal service from Emma Inc.'s team. The drag and drop interface is very well designed and intuitively easy to use, with every feature you might want. The "code your own" window is a hit with us because, well, we love to sit down and just do some nice relaxing HTML coding once once in a while! Thanks Emma!

Best support team! I have called Emma's support team multiple times. They are seriously the best support team on the planet. I know that sounds dubious, right? But they will train, fix, patiently understand what you need, and then help guide you through what needs to happen. Highest recommendation!

I reached out to a customer support… I reached out to a customer support email address thinking I would hear back in who knows how long. Within minutes, I had a personal (aka, from a live human) response and in less than an hour, my issue was resolved with only one additional email exchange. My support person, Whitney, was awesome!

I was feeling dumb calling because I… I was feeling dumb calling because I was working in the new drag and drop, I knew my issue was something very simple. When I called and of course my support person walked me right to my problem. I explained to her how I misunderstood the button she told me that she would share that with the creators because others may be reading the review button the same way. So instead of feeling dumb I hung up feeling helped and that I could be helping someone else.

Beware of auto renewal! Beware of auto renewal with little notice. I work for a non profit and we had a 1-year contract with Emma. We were sent an email on Dec 18 notifying us that the contract would renew for one year on Jan 31st. What we didn't notice at that time was at the very bottom of the email it stated that if we didn't want to renew, we had to inform them in writing by Jan 1st - which is less than 2 weeks notice over the busy holidays! When we tried to cancel in January - before the 31st - we were told it is impossible as the contract already renewed since we didn't give 30 days notice in writing. So we have another mandatory year with no option to cancel. They do not allow users to go month-to-month, only annually. This doesn't even seem legal! I would avoid this company. Also the editor is quirky and inflexible and not as nice to work with as others.