Good Customer Support I've been using Emma at my company for nearly a decade. Yesterday, I had an issue with the new editor for which I needed to call customer support. There was no wait, I was on the phone with an agent almost immediately. The agent who helped me was knowledgeable and patient. Once he understood my issue, he was able to answer my questions and provide a solution, which he then talked me through. The whole process only took a few minutes. I ended the conversation with a practical workaround for my problem and a trick to use in the future.

I reached out to a customer support… I reached out to a customer support email address thinking I would hear back in who knows how long. Within minutes, I had a personal (aka, from a live human) response and in less than an hour, my issue was resolved with only one additional email exchange. My support person, Whitney, was awesome!

Good but not perfect for nonprofit I like Emma but sometimes feel it's a bit restrictive. Since I am a one person office for a nonprofit that works internationally, I have very LIMITED time to do all I need to do (bookkeeping, emails, wires, etc.) so anything that's user-friendly is my friend! I would like more direction or templates, whatever aimed at non-profit use. Emma has been great to use but I find myself spending too much time trying to retrofit our nonprofit story into a marketing world. Not all emails are about 'the ask' in nonprofit.

Logan resolved things with one call… Logan made it a point to address our concerns immediately, seek help efficiently, and lead us through the changes necessary to get us back up and running. He also ran tests so that we wouldn't find anything unexpected when our call had finished, and he was polite, informative, and courteous throughout the entire process. He wanted to make sure that our phone call with him was the only one we'd need to make, and he was intent on getting things resolved. It was just what we needed.

A+ Customer Service You guy's response rate to your chat line is extremely impressive and I am always grateful for how willing to help and solve problems your team has been. Working with other vendors, getting in contact with the right person can be extremely frustrating. It's so easy with Emma. I have never been disappointed by the assistance your team has provided.