Beware of auto renewal! Beware of auto renewal with little notice. I work for a non profit and we had a 1-year contract with Emma. We were sent an email on Dec 18 notifying us that the contract would renew for one year on Jan 31st. What we didn't notice at that time was at the very bottom of the email it stated that if we didn't want to renew, we had to inform them in writing by Jan 1st - which is less than 2 weeks notice over the busy holidays! When we tried to cancel in January - before the 31st - we were told it is impossible as the contract already renewed since we didn't give 30 days notice in writing. So we have another mandatory year with no option to cancel. They do not allow users to go month-to-month, only annually. This doesn't even seem legal! I would avoid this company. Also the editor is quirky and inflexible and not as nice to work with as others.

Logan resolved things with one call… Logan made it a point to address our concerns immediately, seek help efficiently, and lead us through the changes necessary to get us back up and running. He also ran tests so that we wouldn't find anything unexpected when our call had finished, and he was polite, informative, and courteous throughout the entire process. He wanted to make sure that our phone call with him was the only one we'd need to make, and he was intent on getting things resolved. It was just what we needed.

I was feeling dumb calling because I… I was feeling dumb calling because I was working in the new drag and drop, I knew my issue was something very simple. When I called and of course my support person walked me right to my problem. I explained to her how I misunderstood the button she told me that she would share that with the creators because others may be reading the review button the same way. So instead of feeling dumb I hung up feeling helped and that I could be helping someone else.

A+ Customer Service You guy's response rate to your chat line is extremely impressive and I am always grateful for how willing to help and solve problems your team has been. Working with other vendors, getting in contact with the right person can be extremely frustrating. It's so easy with Emma. I have never been disappointed by the assistance your team has provided.

Lane was very helpful Lane was very helpful, professional, knowledgable, and was able to show me and teach me very kindly.