Absolutely AWFUL customer service Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.

Excellent service We used AdRoll to do remarketing campaigns a lot. It is easy to use and could satisfy our different business needs. It now has been a vitally important platform for our business success. Their client service is terrific! Whenever we have questions, we will get immediate feedback and support from them. Thank you, Carson, for your always kind support.

Great Tool & Great Account Managers We have had two amazing Account Managers, Randi & Wes, who have helped us with strategies, goals we want to accomplish, and support. The platform has been very easy to use with the help of our Account Managers. The shortage of our company staff to use all the tools of the platform would be the only negative. We are getting new leads, that we are wanting to accomplish, and our average order value has gone up.

Promo credit cannot be used They offer you a credit that you can not use without being charged hundreds of euros. Take care when using this platform as you can be surprised with big charges in your account.

Very bad customer service Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll. Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(