Lorenzo Molina
ESGood service Alan Walsh started being our account manager a couple of months ago. Since then he has showed real interest in our goals and priorities in the platform and helped us to optimize our performance by giving good advice. He's been really willing to help from the very first minute. L.M. (EU Business School)
ukbuyer
GBNot the answer you need to your Advertising if you are a small company We installed this on our site and so far have not been able to use it properly. From initial sales pitch, we thought it would be much more automated, that you would be able to set up dynamic ads to retarget customers. Its been hassle all the way. First we found a bug when trying to set up Cart Abandonment Ads with Facebook, as you cant do dynamic ads, nor can you select adverts as there is a bug, which has not been fixed. Secondly, I couldnt even get it working as its still in review 6 days later! Frankly they are only interested in you if you have 50K visitors per month. Have cancelled the trial and uninstalled the plugin. Not impressed!
Downtown DTLA LAW Group
GBVery bad customer service Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll. Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(
randall cate
GBMy first thought was adroll Adroll does a great job getting our name out there. We used to have a rep (Traci) that would call me every 2-3 weeks, and review how it's going, make suggestions, and helping develop strategies. We were transferred to a new rep, whom we've heard from, I think twice in over a year? I like the service, just disappointed there isn't more assistance.
Jake
GBAbsolutely AWFUL customer service Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.