Do not ever order from this company Do not ever order from this company. First of all, the customer service rep. is extremely rude, and she has an " I'm right, your wrong" attitude. Who would keep someone there who talked to their customers like that?? That's the complete OPPOSITE of someone you would want working for your company! Obviously this company doesn't want to succeed and doesn't believe in "Best Practices". I ordered 2 mini- retractable banners and when I received the "proofs" online they looked like the picture that I sent in, but when I received them in the mail, they were completely DARK and unrecognizable!!! They were totallly useless! When I called she said I had to send her pictures, well of course your "iPhone" makes it look lighter, (but still looked DARK), and she wrote back and said "We noticed no difference and will not be able to assist you"!! Are you kidding me? I have now paid for 2 banners that I can't use and will sit in the corner of my office. This is completely UNACCEPTABLE and no way to run a business. Very disappointed in Vispronet. I will certainly be spreading the message about my experience.

Do not order from this company Do not order from this company! We own 4 brick and mortars, 3 brands, and 3 online stores. In the 15 years we have been in business, I have never experienced such horrific customer service. Kiersten hung up on me, was argumentative, and I even had to call her back and beg her to calm down. Not only did our order arrived a week late after paying forced to pay double for shipping costs, but it arrived to the wrong address in a different state (it was supposed to be shipped to IL and arrived in TX). Kiersten(their rude and inept customer service manager) required me to physically return the item to receive a refund, but being I am across the country it was not possible. I am no alerting anyone who is considering doing business with this company to stay away. In addition they use fraudulent review services (Site Jabber and Shopper Approved) to make it look like they offer quality customer service.

Waste of time, there are much better companies in this space. Poor site functionality and clueless/hostile customer service. Have you ever wanted to order something where you provide every conceivable piece of information only to have the customer service agents mix everything up 5 times while being hostile because they are frustrated at their own incompetence? If so, Vispronet is the place to order from. They will make sure you feel like bashing your face into your keyboard with their inability to retain any information or follow simple instructions. They are the premiere you should probably spend your money elsewhere experience!

I'm not even sure where to start I'm not even sure where to start. The customer service here is SO horrible, you will wish you went somewhere else and spent TWICE as much. That's how I regret buying from here. The product was broken upon delivery and they refuse to fix it, or even let us return it to be fixed. The DO NOT CARE about you - trust me. Also NONE of the review options on their site work, This place is an absolute SCAM!!!

I had a designer create the design I… I had a designer create the design I wanted using Vispronet's template. After much back and forth getting trying to get the system to accept it, I ended up emailing it to their customer service. Their customer uploaded it for me. One of their departments must have edited it because it came completely wrong. Completely! Their response even though I have emails and time stamps of what I sent is, we can offer 50% off a reorder. Seriously mind blown that I spent over $1,000 for a custom tent and it came late and wrong. Buy somewhere else and save yourself a horrible experience.