Would not correct our database integration … Would not correct our integration for our database. Their explanation of the process was poor, I reached out because I didn't understand and received a basic, read it again response, I downloaded my database to the best of my understanding, needless to say it was wrong, I couldn't run correct reports, I spent a lot of time with one of the techs trying to fix it, after a month, they had "Fixed it" and when I went in, it was still very wrong. I reached out again and told them my only solution was to truly start all over again with the process, wipe everything out and start over. They refused to do this and then I wanted to terminate and they wouldn't refund any of our money. It was a very long and inconvenient process and I went back to my old database and will not renew with them. The whole purpose of a database is have correct information, if you can't work with me until it is correct, then that defeats the purpose.

System is easy to use and very dynamic System is easy to use and very dynamic. Love all the integrations offered. This way if Kindful doesn't do what we need there is inevitably another platform that does but the systems are still linked. Customer service is 100% the best part. They are extremely responsive, helpful, and knowledgeable. Definitely one of the biggest selling points after spending a lot of time on other systems with getting very little support

I love that Kindful has responsive… I love that Kindful has responsive support and their developers are responsive to queries and updates. I'm still struggling with reporting, acknowledgement and third party integration features even after almost a year. Since my background is technical this seems more an issue with the product but could also be I just don't have enough time in my day to become that expert on Kindful. However, my impression is it was supposed to be "easy" to use. That being said, it is getting better with some current improvements.

Nonprofit Our nonprofit has been able to better track and maintain our donor base since we started using Kindful 2+ years ago. There are several facets we haven’t used yet, but we are looking forward to the improvements to our donor management when we have time to implement things we have learned from guides and webinars. Thank you, Kindful! You make my job easier!

We've been with Kindful for a year now We've been with Kindful for a year now. Their CRM software has helped us be more efficient and up our game. They are always coming out with useful improvements. Their webinars are helpful not only in using their software but also in enhancing how your business is run. It's clear, their goal is to make each organization the best it can be.