Damaged my hair. Have been gradually transitioning away from shampoo - first, using sulfate and silicone free products, then washing less often, then moving to co-washing. I thought that if this product lived up to the hype, it might be worth the expense. Three weeks later, I've had to ask for a refund. My hair is unbelievably dry and straw like and started to shed/break off at an alarming rate. Not only could I not wash and leave to air dry, I'm having to buy extra products to repair the damage. This may work for some people, but not for me.

Left hair oily and limp after washing Have tried really hard to get this product to do as promised and after 2-mths trial my fine coloured hair is in worse condition than when I was using WO (Water only). Didn't mind the price if got what was promised but hair is greasy and limp immediately after washing. Won't be buying again.

GOOD BUT TOOOOOO EXPENSIVE PLUS SHIPPING If you are looking for a natural shampoo which does not lather up or irritate your scalp, the Hairstory New Wash is excellent for bleached course curly hair. Hugely expensive at $ 147.00 for 20 fl oz plus shipping $ 10.00 extra : ( which is too expensive. Packaging is hopeless in the shower and carefull to note 1 x purchase only !

Fine, except the customer service The product itself has always been fine, although I have had to use a conditioner on top as my hair is still left dry so not really the 2 in 1 it claims, and for the price a little bit of a let down (although maybe I just needed to change to a different type) My big issue has been with customer service. I have emailed their support multiple times now regarding a misplaced delivery and have had no reasonable response from them, or really any response at all. Completely unacceptable considering the cost of this, IMO.

Useless I purchased this on 19th July and have got through what I consider to be the settling phase. Now out the other side, my hair at best is no different, at worst, it’s more frizzy than before and I’ve noticed some thinning at the front (my hair has always been very thick with no issues at all - except slight frizziness). I’ve asked for my money back.