Stay away! Worst customer service experience. So frustrating dealing with Hair Story!!!!! Stay away !!!!! I had the worst customer service experience after trying to make an order as a new customer. It took 4 weeks to get a response. They wouldn’t return my emails or respond. I had to return a product. They blamed me and wouldn’t offer any disbursements for my time, 7 emails I had to send to chase up the $140 worth of products I bought before Christmas. It didn’t arrive yet and it’s the 4th Jan , 5 weeks after originally offering. Poor form !!!

Damaged my hair. Have been gradually transitioning away from shampoo - first, using sulfate and silicone free products, then washing less often, then moving to co-washing. I thought that if this product lived up to the hype, it might be worth the expense. Three weeks later, I've had to ask for a refund. My hair is unbelievably dry and straw like and started to shed/break off at an alarming rate. Not only could I not wash and leave to air dry, I'm having to buy extra products to repair the damage. This may work for some people, but not for me.

Steals from their customers… I have been locked out of my account since signing up. When I try resetting the password to get in it says that email isn't on file. I then wrote the company directly and they have told me my subscription is cancelled and yet I'm still being charged and I now have three full bottles of a product that doesn't work on my hair. If I want to return them I have to pay. At this point they're just straight up stealing from me. Be very weary before ordering and I personally would never have a subscription with them ever again.

Fine, except the customer service The product itself has always been fine, although I have had to use a conditioner on top as my hair is still left dry so not really the 2 in 1 it claims, and for the price a little bit of a let down (although maybe I just needed to change to a different type) My big issue has been with customer service. I have emailed their support multiple times now regarding a misplaced delivery and have had no reasonable response from them, or really any response at all. Completely unacceptable considering the cost of this, IMO.

Hairstory shampoo & styling products I went into using this product with really high hopes given the Instagram stories and feedback but I can genuinely say my hair texture has never been this bad. My hairdresser even asked yesterday what I was using as he said it felt very. I have pushed through to 2 months of use and if anything it feels worse not better than the early weeks. I bought the shampoo and styling products so over £80 to make my hair worse, really disappointed.