I have just received my platinum blonde… I have just received my platinum blonde ponytail, lovely colour and feels nice but does not stay in at all. I've tried high ponytails etc and wrapped the wire around and around tight which I should mention is very long,it sticks out. It literally was pulling my own hair it's that heavy. Disappointed

I have previously ordered twice with no… I have previously ordered twice with no issue. However, this time I ordered and have called and emailed numerous times. No response. Both phone numbers are out of order and no reply to my 4 emails. Very disappointed. I’d like to know what’s going on with my order.

Prettyparty #1 best ponytail to order :) I absolutely "love" my new Ruby. ( I got the smooth, long layered) so natural looking and very soft. Can't wait to show it off! I had a few exchanges on the colors but the chat customer service reps were very helpful, patient, and caring on trying to get me the correct/closes color to my hair. Would definitely recommend ordering from Prettyparty . I might even decide to get a different style (since I know the exact color to order now:) Thank You Prettyparty

No Seller Order Updates- Never Shipped I placed an order on 11/27/22, I never received any tracking information which on the website says 2-3 days. In December 13 I reached out to them because I still didn't have tracking info. They respond on the 15th to say 1 item out of 6 is out of stock. I asked why they did not ship the rest of my order and still no response after 6 days. Requested to cancel the order. Going through Paypal to get my refund. Horrible Company To Do Business With!

Ordered two Ruby hair extensions on… Ordered two Ruby hair extensions on October 5 never received any email updates and my emails are going on replied. Thank goodness I ordered with a credit card at least I know I’ll get my money back. This is exactly why you never use debit card or PayPal. With a credit card I know I’ll get my money back.