Ordered two Ruby hair extensions on… Ordered two Ruby hair extensions on October 5 never received any email updates and my emails are going on replied. Thank goodness I ordered with a credit card at least I know I’ll get my money back. This is exactly why you never use debit card or PayPal. With a credit card I know I’ll get my money back.

I have previously ordered twice with no… I have previously ordered twice with no issue. However, this time I ordered and have called and emailed numerous times. No response. Both phone numbers are out of order and no reply to my 4 emails. Very disappointed. I’d like to know what’s going on with my order.

The medium auburn is a dark red brown The medium auburn is a dark red brown, not a natural color and is basically brown. I tried lifting it myself since they wont accept a return and the darn thing doesn't even change colors. Its literally useless and I wasted over $80 on this. Never again. Colors don't match pictures AT all.

I never received my pd product even… I never received my pd product even when i gave updated address. They don’t respond and when they do it’s computer generated. No phone number they avoid talking to their customers just take our money. Very unprofessional. I’ve yet to receive my refund or product and it’s been a month

Prettyparty #1 best ponytail to order :) I absolutely "love" my new Ruby. ( I got the smooth, long layered) so natural looking and very soft. Can't wait to show it off! I had a few exchanges on the colors but the chat customer service reps were very helpful, patient, and caring on trying to get me the correct/closes color to my hair. Would definitely recommend ordering from Prettyparty . I might even decide to get a different style (since I know the exact color to order now:) Thank You Prettyparty