Terrible company Terrible company. Ordered a full shaving kit for my husband as a gift. The package never arrived after 2 weeks, so I submitted a contact form 3 separate times through their website asking what had happened with my order. They never reached back to me or even acknowledged me once. I had to file a complaint directly with my bank and I come to find from my banker that the company's response to the dispute was "customer never reached out to us about a problem with the order". Incredible. Stay far away from these thieves that are only dropshipping cheap chinese products at a 300% profit. I will make sure noone I know shops with them.

Terrible shipping situation Terrible shipping situation. Company located in CA, drop shipping is from SC. Half the stuff you get has issues, broken bottle caps, old product, leaky bottles etc. They appear to be working off defective product. Two orders sent recently vanished; I specifically requested they NOT send FEDEX; I knew they have a terrible delivery record. Both times the shipper refused, both shipments stolen off my porch. I did get a refund. That's the only reason for the second star.

Absolutely terrible customer service Absolutely terrible customer service. I placed an order through Amazon and after almost a month I received a wrong order. When I filed a return request, the representative insisted that I received the correct order, which was a blatant lie. Now I am trying to reach them but no one is picking up their phone and the representative has not replied to my email after 2 days. One of the worst examples of customer service I have ever encountered.

All talk Look you tried to please me however attempts were all for nil

customer service? NOT Read many great reviews on WCS. Obviously, these respondents had no issues with their order. The products and pricing are fair, however, customer service is poor. I ordered a razor from their midnight collection(black) and received SS/chrome instead. Problem was, I also purchased a black badger brush, black stand and black shaving mug. There was also a price difference, in their favor. First contact, Christina, expressed regrets, then proceeded to offer to replace THE CHROME HEAD, and if I was interested, I COULD PURCHASE A DIFFERENT HANDLE! I explained that did not correct THEIR MISTAKE, and that I would be returning the entire order for a full refund(I spent over $200.00). Kevin replied "no problem...........feel free to have your order shipped back to our office". Not often have I experienced a company that makes ZERO effort to keep a paid customer, especially when the error was theirs! I will be returning entire order, eat the return shipping cost, and NEVER do business with WCS again. Hopefully, if anyone purchases something online from this company, you receive the correct items with no problems. If there is an issue, you will get no satisfaction, hence, customer service? NOT