Good product, very poor customer service My package of a razor and shaving brush came on time, however the entire box was infested with hundreds ants (inside the taped box). The ants got into the packaging of both products. When I reached out to west coast shaving about either a refund or new products to replace these, I never received a response.

Avoid if you expect any level of good service. The first time I contacted WCS I was simply looking for a shaving brush that would fit my holder. I even gave them the exact needed dimensions with a picture. No response. Then I ordered a razor from them that turned out to be so mild it would take a week to get a decent shave. I asked them what could be done (refund, a more aggressive head, etc.). I was told there are no refunds for anything that has been used. Fine. But what about the other options? Again...dead air. BTW, West Coast Shaving isn't located on the West coast. They're in Myrtle Beach, North Carolina. owner Christine Koontz promises customer satisfaction is of the utmost importance, but sure doesn't show it by ignoring customers. WCS stinks.

ridiculously terrible delivery / customer service still haven't received my product after 17 days... Despite 2 different times of me contacting west coast shaving, the two tracking numbers for my two orders still aren't working (the two tracking codes they sent were wrong). They can't tell me where my stuff is... update. It's been 22 days since my initial order placed on september 20th. Still no sign of my product or any assistance from west coast shaving. I've been trying to contact them but till now, no prevail. This is absolutely unacceptable customer / delivery service.

Fendrihan.com is better Free shipping with fendrihan is $50 minimum order, west coast is $80 Fendrihan has a much better selection and informative descriptions, no cheekiness. Fendrihan has a 365 day return policy, west is a month What do you expect from an Amazon affiliate?

Don't do it! I ordered two seperate orders and two weeks later they have notl been delivered. When I emailed them I was told the order was held up five days because their system believed the orders were fraudulent However, both PayPal and the backing credit card had been billed on the very day order was placed. Two emails to the business had me assuming responsibility for this and all 5hey could do for me was offer me a refund if I shipped the items back when they finally arrived. Their prices are on the high side and their shipping and handling is a joke. I just hope I receive everything I ordered and nothing damaged, so I can be done with these folks and find another busin