Terrible shipping situation Terrible shipping situation. Company located in CA, drop shipping is from SC. Half the stuff you get has issues, broken bottle caps, old product, leaky bottles etc. They appear to be working off defective product. Two orders sent recently vanished; I specifically requested they NOT send FEDEX; I knew they have a terrible delivery record. Both times the shipper refused, both shipments stolen off my porch. I did get a refund. That's the only reason for the second star.

Be careful, all may not be as it appears What you see is not necessarily what you get - even when they seem to go out of their way to specify a very particular version, or run of an item. Take nothing for granted and ask befor you buy. Also, when I went back to make sure of what I'd ordered (since it was not what I'd received) I saw that I'd apparently made the mistake of placing an order for 10 packs of "10 each" totaling 100, when there was a separate listing elsewhere for ordering 1 pack/group of "100 each". I paid 40% more for this oversight. Again, double check & then verify here. Shipping is fast though.. Response: My first two lines refer to the fact that the image of the item you show, may not be what you are actually selling - something I explained in our email exchange after the sale. BTW, I did not ask to participate in this review process - you asked me. So far as the refund, had I been looking for a refund I'd have pursued it in the aforementioned email exchange, not here. Tell me how you'd like to handle it, and I will happily refund your refund.

Sends wrong items. Overly priced I've purchased from West Coast Shaving a couple of times. The first time was okay, but the price for that particular item was high. With my most recent purchase they sent the wrong item, however, the packing list showed the correct item. They are supposed to be sending me along with a return label to send back the wrong item.

Poor return policy. Will never buy again. Ordered Shaving Brush. After I opened the box, realized it is too big to use with shaving soap so I contacted support to return and get the right one. Even though website stated that 365 days return policy (Baloney) because I opened the box, I was told to read the return policy and so it can not be returned. This is the first time I went out of my usual Nordstorm and other high end retailers route and paid the price. I will never buy again.

Terrible company Terrible company. Ordered a full shaving kit for my husband as a gift. The package never arrived after 2 weeks, so I submitted a contact form 3 separate times through their website asking what had happened with my order. They never reached back to me or even acknowledged me once. I had to file a complaint directly with my bank and I come to find from my banker that the company's response to the dispute was "customer never reached out to us about a problem with the order". Incredible. Stay far away from these thieves that are only dropshipping cheap chinese products at a 300% profit. I will make sure noone I know shops with them.