Customer's don't matter The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.

Horrible customer service This company enrolls you in auto ship without notice. I tried to contact them via email, online chat, phone call voice message with no response. They say you can return product if not satisfied but any refund is after shipping and processing).Terrible customer service. I think it is basically a scam

DO NOT GET THIS PRODUCT DO NOT GET THIS PRODUCT! I ordered a promotional 30 day supply for $10. I declined any subscription so that I would not be charged monthly. I received the 30 day supply and began taking them. They're not different than any other OTC hair, skin and nails vitamins that you get for much less. Furthermore, I was charged $60 because apparently if you decline the subscription, they automatically begin charging the normal fee. I still don't understand because I declined any further shipments or monthly subscription. So now I have the burden of sending the product they just shipped and I have to pay to ship it back. I am LIVID! $60 for vitamins is a joke and I DID NOT agree to this

HORRIBLE Company HORRIBLE Company! I gave these products a fair shot and tried to cancel. Non-English speaking customer service person offered a 50% discount to keep trying the product. Besides not actually doing what they promise, they charge you multiple times, claiming you owe for the first half, then the second half, then again over and over!! I cancelled my auto pay in hopes they'd discontinue shipping and charging me only to be told that, no, I still owed for the second half of an order from October. My records say they charged me on November 29, then I got yet another bill in the mail. I ONLY paid the mailed invoice in an attempt to keep this shady company from ruining my credit over $57 dollars even though I'd already paid it. These are expensive products that do not work, they only make what hair you DO have greasy. Buyer beware!!!

I recommend Keranique! Now having tried multiple Keranique products, I am impressed. The shampoo and conditioner left my hair feeling soft and I did notice the amount of hair that usually falls out in the shower did decrease. My favorite product has been the Keranique Thickening & Texturizing Mousse. I have very thick, curly hair and this product did the trick! It helped my curls last all day while also minimizing the frizz.