Efficient and Reliable Easy to book and pay and the system for keeping driver and client connected always works. Very happy with all of the delivery people that I've worked with. I'm an interior designer and often need small pieces of furniture delivered to clients from fabricators.

Jerome and Damian were great Jerome and Damian were great! They were incredibly timely, gave helpful updates on their status, and brought my furniture order in in a matter of minutes! This task would have taken me hours on my own and I’ll definitely use this service again

Pathetic customer service! Pathetic customer service! Requested a size change within minutes of ordering and didn’t hear back for 3 days at which time I was told it was too late to change (obviously) it. I was advised that instead I could return the item for a new size as soon as it arrived. Weeks later after at least 5 emails back and forth I received the required return labels. I wanted confirmation they would honour my purchase price and 11/2 weeks later at least 3 emails I received the reply they would not honour my purchase price. NOT IMPRESSED have been a loyal gold star customer for years but I will not order from them in the future.

Julio and Juan were most helpful Julio and Juan were most helpful, going out of their way, offering to help me carry boxes to my car. They easily followed directions as to where to place things upon arriving as the destination, shifting existing furniture to accommodate my needs. This is my overall impression; I just would have wished they had covered my mattress to protect it (It arrived in perfect shape, though, as did everything else.)

So great to have help with things we can't do alone! It was so great to learn about Lugg! We had been trying to figure out how to move two large, old TV's we had, as well as move another heavy box. The workers were professional, helpful and friendly and the price was very reasonable. Will definitely use Lugg again!