Lugless pathentic service Lugless just does the shipping mediation and leaves you at the mercy of delivery person. They don't really care whether the package got delivered to the customer or not. The phone customer support is chargeable, which seems unworthy. The online chat support won't do much except reading out the website content and help topics. The actual shipping provider Fedex repeatedly say it package got delivered with no delivery evidence such as photo, and when I reach out to lugless, they simply say, they don't have to provide the evidence, but at the end they would ask us to complain to the police. The the most annoying experience.

Great experience. Easy and inexpensive process Got a large suitcase delivered from DC to Dallas. It was an extremely easy and smooth process. The basic service was very inexpensive but I chose label delivery and shipment pickup which I feel were a bit overpriced. Will definitely use again and recommend to friends and family.

We have been using Lugless for years. Dependable. We have been using Lugless for years. Dependable. The only thing is -- you have to make sure you drop at a FedEx Print and Ship location, not a general FedEx drop off which could be co-located at a CVS, Staples, etc. The co-located FedEx centers don't know what to do with the luggage.

Quick shipping and easy change to order Drop off was easy with my airline golf bag. No questions from UPS or FEDEX. My only hiccup, which was my own shortsightedness, was not checking if there was a fedex nearby where I was traveling to drop it off again. I had to switch to UPS for a little more on the return trip, but lifeless made it easy to change, and my bag arrived early both ways.

had I not found LugLess… had I not found LugLess, I probably would’ve paid WAY more than I did for my stuff. they managed to safely deliver all nine of my boxes and they were delivered a day early! just, ugh, I’m so glad I entrusted them instead of shipping out with USPS.