The kiosk stopped working for me to… The kiosk stopped working for me to finalize the reservation and then I tried online and it was gonna charge me the full price. I called the day I booked it and no way to access reservation online tried to get help with the call center and no one helped me !! Till today and I had to go online and redo the reservation and I need 24hr access and no one could help me with that. That a manager will call and never got a call. This was such a hassle and I needed it yesterday

The agent was fantastic! The agent, Brandi, was extremely knowledgeable and competent. She got me in and out with all relevant information in less than ten minutes. Excellent. She deserves a raise.

David was very courteous and… David was very courteous and professional. He made certain that all of my paperwork was complete and that my gate code worked properly before leaving the property. Please go by meet one of the nicest guys in New Braunfels

Joy was very friendly and we have a… Joy was very friendly and we have a circumstance that we ran into which we resolved by needing to put my daughter's car in storage which was the easiest solution. Joy was trying to make the situation complicated by asking me all types of questions w why don't you drive the car to xx which was not necessary. O/w she was great in getting the job done.

100% 100% online able to rent flawlessly. Only had to check in with the front office to pick up my lock that I prepaid for online. Greg was outstanding and answered all of my questions and was able to rent a unit the same day and move in the same day. Thank you, I appreciate your company!!!