Moldy smelling building, spiders everywhere, great office staff, expensive The building always smelled moldy which, of course, made all of my belongings smell moldy, spiders were everywhere and the price was too high for what I was getting.. They went from $126 to $142 to $161 in a very short time.. I have another storage at Money Saver in Lacey which is the same size and it is $145 a month, doesn't smell, with no spiders. The only good thing I can say about this storage is the people in the office were very courteous and helpful..

excelent storage facility the storage facility is of excelent quality. the prices are really reasonable, and the building is neat & tidy. will recommend to anyone that should ask. and the staff is polite and courteous, and goes out of their way to accommondate it's renters.

Storage Unit Very Damp I've had this storage unit for two months now, and recently went inside my unit and everything is damp. Not just slightly damp, but to the point where I'll have to pull everything out because it'll be ruined if it's left there much longer. The lady working in the office told me to just put a bag of charcoal in the unit.. not acceptable. I wouldn't recommend this place to anyone.

Really love this place! My children have used this storage company in the past and they loved it. Now when I needed a storage unit, Highland Hill Storage was the only place I considered. Debra is always quick to respond to any of my concerns, and is always very pleasant to deal with. In this day and age when customer service reps act like they don't care, I really appreciate it when I find someone who is courteous, no matter what. Thanks so much!

five stars for storage partners, NO STARS for Seattle Vault. First, Storage Partners has been great. They straightened out a problem I had paying online quickly and courtiously. Seattle Vault has abysmal customer service. I phoned and spoke with Richie three times, trying to straighten out the online payment problem. He was rude, complained that he wouldn't wave the late fee even though I called within the grace period to pay by phone. I will always pay online with storage partners from now on. Also, rusty water from an overhead leaking pipe above my basement unit soiled my boxes and some furniture. They did finally give me two months discount for that problem. When I first moved in, they had given away a 5x10 unit on an upper floor that I reserved, and stuck me in the basement.