Bryan Pineda is the definition of happiness Engineer When I go to Dictionary.com and look up Best Happiness Engineer Ever, a picture of Bryan Pineda pops up. I am excited to have a shipping problem or inquiry, just so I can speak to Bryan. Sometimes someone else solves my issue or I make one up, just so I can speak to Bryan. It seems like he is telepathic, telekinetic, and pyrokinetic, because he knows my issue before I tell him, he is already solving it, and he is Fired up to help.

Great Experience Working with ShipMonk and particularly our support manager, Sarah, has been incredibly rewarding. Her expertise and dedication to handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation. Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.

Tania was ever so helpful and patient… Tania was ever so helpful and patient as we worked through a recent issue. Great all round and friendly!

Francisco Francisco, our happiness engineer is great to work with. He is a true partner for us, he understands customers expectations and goes the extra mile helping us whenever possible. I personally like that he is a great communicator. Thank you to the whole team from HAY! Straws

Good, not great. (though the HEs are very good) Our experience with Shipmonk has been rocky. We've been through several account managers since the beginning of our account. The HE's are always very helpful and communicative but if they ever need to bring in a seperate team for help - ops, engineering, etc....communication breaks down pretty quickly. We've had inventory issues in the past. HOWEVER - They get orders out in a timely manner and are willing to help when asked. They try their hardest and again, the HE's have good communication. Through no fault of their own, they don't have a lot of control over other departments communication.