Tania was ever so helpful and patient… Tania was ever so helpful and patient as we worked through a recent issue. Great all round and friendly!

Expensive and incompetent. Stay far far away. ShipMonk turned out to be too expensive for our use-case. In general, their support is bad. They simply are unable to fulfill straightforward requests in a timely fashion. These are simple things like getting a box ready for pickup. However, the real disaster is when it comes time to end the service. First, they committed to having our inventory ready for pickup by March 29. When we arrived at the warehouse, the poor warehouse staff had no idea what we were talking about, and had to scramble to get our stuff. Finally we picked up our boxes, but one item (a return) was missing. Not a huge problem, but annoying. Then, when trying to get back the unused balance from our account, the customer service staff kept saying an "offboarding specialist" would contact us. That's fine, but we've picked up our stuff, and just want our refund so we can go. After three weeks, no refund. But after repeated requests to customer service, we finally got a response. Unfortunately, that corresponded to them billing us for three pallets for our pickup, which we never received (and didn't want), as well as for another month of their minimum service fee. Remember, we had cancelled at the end of March, and they're billing as for another month at the end of April. Overall, a complete disaster. Now we'll likely need to take them to small claims court in order to get our money back.

Our account rep Abbie is the best Our account rep, Abbie, is phenomenal! We know she can help keep our products and shipments on the right track and it makes the 3PL experience much easier. Actually, almost all the reps we’ve had at Shipmonk have been really fantastic, so one thing they are doing right is customer service. Thank you!

Happy Customers since 2018 We've been customers of Shipmonk since 2018. They've helped us with 2 crowdfund fulfillments, wholesale orders and DTC orders. The system integrates well into our Shopify store and their warehouse software is comprehensive and easy to use. Their customer support is quick and responsive.

team work Shipmonk has a great team to work with, especially our happiness engineer Shavon & team. They’re always helpful and continue to look for ways to improve and assist us better.