Happiness Engineer is a INCREDIBLE BUSINESS PARTNER I want to take a moment to express my gratitude for the exceptional service provided by Ronald T. at Shipmonk's Fulfillment warehouse. Every time I ship my products, Ronald goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets Ronald apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have Ronald as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides.

Their customer service just went really bad… Their customer service just went really bad overtime. Their monthly fees are crazy and it was a big issue getting responses to any queries. We finally shipped our inventory out and they didn't provide pricing to ship out our inventory, I asked 3 times and just automatically billed $1500. Really bad experience.

RUN AWAY ASAP. Worst partner I've ever dealt with I cannot speak strongly enough about how terrible the partnership with Shipmonk has been. The pitch on automation & tech advantages actually makes the experience much worse. After just 4 months, I could not have been more ready to leave. More hidden fees than you could possibly imagine. Consistently sending our products improperly packaged, showing up to customers damaged, caused countless refunds with no real remedy. ZERO human element to the partnership. They came close to driving my business into the ground within it's first year due to the amount of financial strain that occurred and instead of walking away after severely underperforming on their obligations, they held us to an additional 8 months of contract terms with a monthly minimum payment due. Please run away as fast as you can and contact me if you need any more color here

team work Shipmonk has a great team to work with, especially our happiness engineer Shavon & team. They’re always helpful and continue to look for ways to improve and assist us better.

Kendra has been an amazing Happiness… Kendra has been an amazing Happiness Engineer at Shipmonk. With timely responses, Kendra helps us meet our daily, weekly and monthly goals.