Gerald Muchiri
KEThey are quite good most of the time… They are quite good most of the time but crap always happens when I ship stuff via asendia. I was expecting a package in Nov but up until now it has never shown up even though it says delivered on the system? The tracking number is UY300396678FR.
Julian Vardi
ILI paid for insurance I have not received an item shipped over 4 months ago, paid insurance and Planet Express couldn't care less... I paid for insurance for an item sent on 22 Sep 2023. Planet express will only open a claim after 30 working days. I opened a claim on 8 November and they have ignored most my except except this one which I received on 15 Jan 2024: "Hello, The claim opened on package BI is currently still pending. Unfortunately this courier has slow processing times and takes time before concluding their investigation and providing compensation. We will send a communication for the status of this claim. Will respond back to you as soon as more information is provided. " I am happy to share and forward all correspondence but I have not received an item shipped over 4 months ago, paid insurance and they couldn't care less.
Muteb R
SASimply if you didn't pay for insurance… Simply if you didn't pay for insurance when shipping which is optional, then consider your shipment be lost. And you got nothing in return
Jeremy
AUComplete waste of time I tried their "shop for me" feature to buy a laptop from bestbuy to send to Thailand. I deposited the full amount via my credit card, completed the MasterCard 3ds verification. Waited over 24hrs only to have planet express cancel my order with the reason: "We are unable to make this purchase due to unverified payment" Now the bestbuy deal has expired and the price has gone up by over $200. Complete waste of my time and money, I'm going to try one of their competitors instead. Avoid them if you value your time!!!
Ken
VITHIS IS A COMPLETE RIPOFF DO NOT USE… THIS IS A COMPLETE RIPOFF DO NOT USE THIS COMPANY!!!!!. I bought a hat for under 70 dollars and they are trying to charge me $103.00 to ship it to the US Virgin Islands. And I am currently reaching out to them they and they are not responding. They also have no phone number to call and speak to anyone. TRUST ME SAVE YOUR TIME AND MONEY GO SOMEWHERE ELSE!