long distance move UPDATE After publishing these reviews everywhere and filing a complaint on BBB, the company finally responded to my emails. Although it does not 100% cover my damage, they offered a $500 check and I accepted it. I resolved the BBB case and am updating the reviews with this resolution. I hope this is a good lesson learned for this company and they do not put anyone else through this process. ________________ I used Born To Move for my move from MA to FL. They told me that they had insurance - their moves were insured - and that they would secure all furniture and we would be in charge of boxes. They did not wrap half of our things and as a result of their negligence, items we damaged. After our move, I reached out to them with photos of the damage and they are not returning my calls or emails. I called the insurance companies listed on their website and their company is not registered with either of those companies. They REFUSE to compensate me for my damage. They have NOT returned any of my calls or emails. I called from a different number yesterday and they picked up saying "I was on vacation, I will look at the emails and call you." which was a lie! He never called back. I called at least 20 times and emailed several times. Apparently, they do not take responsibility of my damage. I wonder if they are even insured! Very unethical! As proof - photos of damage and invoice are uploaded. 1- A part of the leg of the antique table is completely broken and the sides are scraped - it cannot be really fixed. 2- Exercise vibration machine equipment is completely destroyed and unusable. It is $350. They did not even wrap this in a blanket or anything else. The display is broken - wheels are gone - missing - power cord is missing as well. unusable and broken. 3- The holes on the couch. 4- Patio set - scratches because again, these weren't secured properly. 5- Bookshelf: completely broken. 6- Chair - the top part is torn I tried every avenue before publishing reviews online and filing a complaint on BBB. They SIMPLY REFUSE TO TAKE RESPONSIBILITY FOR THE DAMAGE THEY CAUSED AND THINK IT IS OK AND THEY CAN GET AWAY WITH IT! SHAME ON YOU!

This was my second time with Born to… This was my second time with Born to Move. My second experience was not as good as the first. Movers were on time and professional but extremely slow. It took them much longer than it had previously to move LESS stuff. Some damage to a decorative ladder but more concerning was how slow they were. I had a bed, dresser, table, clothes and miscellaneous items. No couch, tv, or appliances. Took them four hours to do the whole job, not efficient with time.

Made a stressful situation much easier! Born to Move were a fantastic help to us. We were moving from an apartment we rented into a house we had purchased. Because our new home was being completely renovated, many of our items had to be stored in the basement and they were really easy to work with as we figured out which items needed to be stored and which should be put in the main house. They did the whole job quickly and with a smile on their face on an incredibly hot day at the end of June. They were also affordable and super easy to work with in the lead up to the move. I appreciated their prompt reply times, their friendliness on the day of the move, and their willingness to deal with my quirks. Moving is the worst- but Born to Move made it easier.

DO NOT use this company DO NOT under any circumstances use this company. They smashed my possessions and now will not honor an insurance claim. They say they need receipts for everything. Do you have receipts for your sofa or glassware or china? Probably not. They smashed into a million pieces a heavy cut glass lamp that has been in my family for decades. It has been moved - literally - 15 times. It has never been broken because we know how to pack it. I have no idea how they could have smashed it unless they dropped something very very heavy on top of it. Now they will not admit they are at fault or honor our claim. They also brought the wrong size truck and ripped and dented lampshades when they shoved them into the truck.

Very professional The guys are very professional and respectful. They handled my all my things carefully and wrapped everything in blankets and plastic wrap. I also have a large aquarium that was moved without any problems. They were at my house at 9am and called before they came to confirm. The price was great I moved from Reading Ma to Goffstown NH and recommend to anyone, they were AMAZING!!