long distance move UPDATE After publishing these reviews everywhere and filing a complaint on BBB, the company finally responded to my emails. Although it does not 100% cover my damage, they offered a $500 check and I accepted it. I resolved the BBB case and am updating the reviews with this resolution. I hope this is a good lesson learned for this company and they do not put anyone else through this process. ________________ I used Born To Move for my move from MA to FL. They told me that they had insurance - their moves were insured - and that they would secure all furniture and we would be in charge of boxes. They did not wrap half of our things and as a result of their negligence, items we damaged. After our move, I reached out to them with photos of the damage and they are not returning my calls or emails. I called the insurance companies listed on their website and their company is not registered with either of those companies. They REFUSE to compensate me for my damage. They have NOT returned any of my calls or emails. I called from a different number yesterday and they picked up saying "I was on vacation, I will look at the emails and call you." which was a lie! He never called back. I called at least 20 times and emailed several times. Apparently, they do not take responsibility of my damage. I wonder if they are even insured! Very unethical! As proof - photos of damage and invoice are uploaded. 1- A part of the leg of the antique table is completely broken and the sides are scraped - it cannot be really fixed. 2- Exercise vibration machine equipment is completely destroyed and unusable. It is $350. They did not even wrap this in a blanket or anything else. The display is broken - wheels are gone - missing - power cord is missing as well. unusable and broken. 3- The holes on the couch. 4- Patio set - scratches because again, these weren't secured properly. 5- Bookshelf: completely broken. 6- Chair - the top part is torn I tried every avenue before publishing reviews online and filing a complaint on BBB. They SIMPLY REFUSE TO TAKE RESPONSIBILITY FOR THE DAMAGE THEY CAUSED AND THINK IT IS OK AND THEY CAN GET AWAY WITH IT! SHAME ON YOU!

Good guys They did a great job moved from 4th floor to second floor definitely recommend them

DO NOT use this company DO NOT under any circumstances use this company. They smashed my possessions and now will not honor an insurance claim. They say they need receipts for everything. Do you have receipts for your sofa or glassware or china? Probably not. They smashed into a million pieces a heavy cut glass lamp that has been in my family for decades. It has been moved - literally - 15 times. It has never been broken because we know how to pack it. I have no idea how they could have smashed it unless they dropped something very very heavy on top of it. Now they will not admit they are at fault or honor our claim. They also brought the wrong size truck and ripped and dented lampshades when they shoved them into the truck.

Flexible, friendly service Dmitri and Egor were very helpful and friendly throughout the entire process of our move from NYC, and quite reasonably priced compared to major competitors. We will definitely be contacting them if we move again.

on 03/15 2018 broken glass on antique cabinet on 03/15 2018 The antique cabinet glass was broken in the move. They would not completely cover the cost of the damage including having items shipping to get my cabinets custom glass made, even though I have several e mails between myself and Alex confirming he would not only cover the cost of the damage but my out of pocket cost to ship an original peace of unbroken glass to the fabricator to be duplicated. I have been since told to this will not happen. Do not use this company they are rough, they speed and do not take care of your items, they do not care.