Avoid at all costs!!! It cost me $252 to ship a pair of slippers from the US to Australia. The online quote estimate said $90 (using their exact measurements and weight)which with discounts was excessive but bearable. Once I shipped my items to them they added on all sorts of hidden costs - Australian Duty (despite the quote saying all taxes included) Mandatory Insurance, Volumetric Weight Add ons, Air Fuel Surcharges, the list goes on. They refused to give me a refund of the excess amount despite admitting that their quote site does not include all charges as stated and said they would be updating the site shortly to give a more accurate estimate. As the company is owned by PayPal the claim to PayPal was also dismissed. I very strongly recommend against using their services unless you have money to burn!

HopShopGo went wrong Exactly, I have been using HopShopGo for 10+ years and the quality of service was so good. Yet the situation has been changed since April 2023. Something went wrong and my items over $3000 value still sit there without being registered on my account. So worrisome!! Can anyone in OR, USA find out what’s going on out there?

Unresponsive support This has started recently. Packages have not been added to my account but they have been delivered by merchant at the Portland warehouse of HopShopGo. I am wondering if this a lost cause at this point. No one seems to be responding to my emails

NO RESPONSE NO CUSTOMER SERVICE WHATSOEVER I purchased an item recently with their buy for me service. They add on a 10 percent surcharge. They also charge for the box size which ends up twice as much as the weight . They also add on 15% for the Australian GST tax which is only really 10%. The item end up costing twice as much as the initial purchase price . I'm going back to ebay and Amazon who give realistic shipping cost.

Something Is Seriously Wrong With HopShopGo I have been using HopShopGo for almost 18 months with no issues until yesterday. I currently have 14 packages sitting in my account that I can do nothing with as I went to Onebox them yesterday and I get a message they are short on staff. I tried to send the package that they start charging me storage fees on from today I get a message that they are moving warehouses and that they have paused operations for a few days while they move. Does anyone know how long we actually haven’t been able to use the site at all? I am so worried my storage fees will get out of control and that I won’t actually receive my items that I have paid for and this isn’t even my fault