0 Custom support. Look elsewhere Completely useless non-existent support. Any time you call them a pre-recorded message comes on that they are not available. This happens every single time regardless of day or time. They ask you to leave a message. I think this is a one person operation, if not it will eventually be as they are useless. The login prompt on the website prompt you for a verification code that supposed to get sent to your email, guess what it never sends it, and if it ever makes it hours or days later the code is expired so you are stuck in a circle jerk of unable to login to your account. Don't waste your time!

Me and my partner started to buy labels… Me and my partner started to buy labels from shippo to ship our packages and they had Xcover as partner for insurance. But when we lost our packages and Xcover refused to pay and wont reply to my emails,I been reaching for help from Shippo, at first they help a little but now they said I have to talk to Xcover and they stop replying to my emails. If it wasn't beginning with Shippo I didn't need to trust them and ship with them. Now non of them.or Xcover reply to my emails

Great BUT Needs Customer Address Book! I love and use shippo almost daily. It is free, its easy to use, and is great however there is one small feature that I feel needs to be included. I mail to teh same customers repeatedly and it would be nice to have a customer address book where you could save your customers in order to autofill the customers information and address for your labels. This way you wouldn't have to add their address manually every single or via a CSV. The reason being is that I only have a few shipments daily and taking teh time to create a CSV would simply be time wasted. A customer address book is truly needed and I for one would not have an issue paying a small payment monthly for this option to be included.

Very poor customer service Very poor customer service. Extremely slow to respond at all. I bought a label based on accurate weight and took the package to USPS who verified my weight and provided a receipt to confirm it. Weeks later shippo charged me an exorbitant amount stating my package was 2 times the weight I gave which my local USPS verified. I provided them this proof. Over 2 months later they stated that I still owed for overage weight fee. You save so little with them and any saving is eaten up by fraudulent fees.

Easy to use free shipping software! Easy to use free shipping software for all your shipping label needs. You can rate shop between many carriers and analytics to track your overall shipments. Would recommend for any beginner or small business just starting out!