Long process, but finally successful 2 shipments arrived at the address ( both on different dates in June) . One package appeared on my dashboard after 2 weeks and I shipped it immediately. Another appeared on my dashboard today and I shipped it immediately too .. I did try to contact them through the bot, regular emails and of course there was a total breakdown in communication. But I am giving 4 stars as they still managed to retrieve both packages finally . It was a frustrating process , but they redeemed themselves, finally. For all those waiting for your package, keep emailing them and keep the hope that one day you will receive your package

Poor customer care I engaged their services for 2 years. The options for items self collections (pick up/locker) are since gone lately. Time after time, shipments after shipments- Their customer services have not done me a single helpful thing! Not even making a request to the courier on behalf. Only hearing conflicting statements, empty words and promises in god knows when...

I have used this company for a few… I have used this company for a few years with no issues until now! They have been processing my parcel since 25th May, take days to answer any emails then respond with a vague reply. Terribly managed and even worse customer service! Please find an alternative company!

Some good and some bad Some good and some bad Good: Amazing support, reasonable and competitive rates, fast delivery Bad: I had chosen 1box to reduce the weight of my parcel and they declared the weight of 7kg. Upon checking and tracking with fedex (courier they used to send me the items) and my own weighing its only around 3.8-4kg. My shipping rates was of course based on their weighing which would be a lot less if its accurately weighed and declared.

Already 3 items missing Already 3 items missing, asked they gave a form to fill up like take thousands years to do so even provided all the supporting documents or proof of purchased etc.......😡😡😡😡😡