32 Grand Avenue are THIEVES The storage place on grand street have been experiencing theft for the past month. Unfortunately I’m one of their victims... someone took the time to clip my lock, search through my boxes, took everything of value they could find and placed a different lock on my unit. This is unacceptable and I will be filing a lawsuit. Bums always going to be bums.... karma will catch you good.

Mold Damage Due to Leaking Sprinkler ( Storage Post Suffern,NY) In December 2018 at the Storage Post in Suffern,NY, we discovered our household items were covered in mold in unit 1190. It was not visible upon entering the storage unit as I visited the storage unit on several occasions to check on the items. Upon further investigation there were residual water marks on the ceiling of the unit. After speaking with a representative at the location, it was brought to my attention that the unit had a sprinkler leak. I filed a claim with their department, and they denied the claim even though their facility had a sprinkler leak and due to the fact, we refused insurance. Even if we took out the insurance, their insurance does not cover mold damage. The mold was not due to a fault of ours. It was a fault of their building. After losing all our items in a fire, we were depending on the items that we had in storage and was not able to use any of the because of the mold. In addition, our daughter was asthmatic and with no other option we had to take the furniture with us to determine what was salvageable. Following that the newly renovated home eventually showed evidence contamination. Better Business Bureau investigated the concerns and were ignored like I did. A police report was filed and no compensation was offered. We lost at least $40,000 of household goods with no proof of value to the house fire. That was my experience with the Storage Post in Suffern,NY

Late fees are outrageous Late fees are outrageous. Find a different place. Once you're late you can no longer pay online. Then 100 bucks is added to the bill. Wot work with you.

Professionalism I think some of the company policies should be more flexible especially for those who are on public assistance. I think that some of the attitudes at Brook ave location in the Bronx could be better. Accommodating those who aren’t working in a manner that doesn’t stress them out or having to deal with management that don’t like their job because maybe it is too much for them. I sure hope the central office views this post.

They lock your storage unit 1 day after… They lock your storage unit 1 day after your rent is due I never signed a waiver for that and nor was I told if I'm late a day the most 2 then the lock will be placed its ridiculous