If I could give them zero stars I… If I could give them zero stars I would. We booked with shipa/agility about 2 months out before our intended shipping date. A month prior to our intended ship date, we tried booking a container. Little communication and we STILL don't have a booking a month later. There was zero help from the company on rectifying this in fact not even an apology or attempt to take accountability for the delay and lack of response. We found out typical booking standards happens within a day as our supplier had helped secure one locally. Also note it is NOT typical to pay before shipping even happens which is what Agility does - they take your payment upfront without any confirmation. I'm so frustrated with the entire process, the lack of professionalism, and the lack of accountability. I'm now late on booking a container and still waiting for the refund to process. DO NOT BOOK WITH THIS COMPANY.

The worst logistics company there is After receiving and accepting a quote online, paying more than 9,000$ upfront, I had to write a lot of e-mails and ask in the chat for updates on my order. After more than 2 weeks, finally someone reached out and asked for necessary papers. For 2 more weeks nothing happened until someone told me that there was a disconnect between the chinese team and the shipment team and in the meantime the quote expired and prices had increased... The worst company I dealt with so far. We are waiting for the pickup of our goods since 1 month now and now we need to hope to get our money back and look for another logistics company. Very terrible experience. I highly suggest to stay away from Shipafreight. Hiring them cost us a lot of money, time and patience.

Switch-and-bait outfit - do not trust their quotes Switch-and-bait outfit. Provided them with EXACT dimensions and weight, received quote. Day before pickup they tried to shake me down for an additional 50% freight charge because of the size of the pallet - which they were given correctly to begin with. Their argument: The small print says quotes are just a generalized quote. Why pray do I have to give weight and dims then to obtain a quote? Don't bother. I canceled the booking and requested a refund.

Absolutely horrible service! Absolutely horrible service!! I have waited 2 weeks for a response to a simple question and every time I query it again I am told the exact same thing - the sales team will be in touch ASAP. I have missed a HUGE deadline because of the incompetence of your company and have now lost $1,000's in sales because my stock will not arrive in time. All because no one could be bothered answering one simple question and not one person could go a little bit out of their way to find the answer for me or offer simple assistance. I will never suggest your services to anyone ever again and will go as far as to steer people away from using your services if I am ever asked for a recommendation.

the are charged for COD when the… the are charged for COD when the payment was already done online. When i asked them about it they lied saying its for custom clearance. I have ordered mutliple time from the same website and i never had to pay extra when it was other courier companies