Excellent customer service! I had an outstanding customer experience with this store. I was searching online for an Osaki Pro Maestro LE and connected with Sophie over chat. This was on Christmas and a Sunday. I was surprised how quickly Yunior got back to me and offered a very competitive price. I placed the order the same day and Yunior kept me posted through shipping and delivery. I live in California. The chair was delivered on schedule. I am now enjoying the chair!

The chair was delivered damaged and… The chair was delivered damaged and didn't work. I requested a return and a pick up... they charged me $300 to pick it up. Calm negotiations failed several times, it was only after I got upset that they refunded the pick up fee for their broken chair.(They have since contacted and apologized so I raised review)

Yunior and team are amazing Yunior and team are amazing. I researched chairs and knew what features I was looking forward. After call and visiting multiple other stores, I contacted Massage Chair Heaven and received unbiased advice and the best price online or in person. The chair was delivered promptly and without any issues, my wife and I have been enjoying nightly massages. I definitely recommend Massage Chair Heaven to anyone looking for the best service, price and quality available.

Excellent chair and excellent customer… Excellent chair and excellent customer service. Really appreciated the salesman’s help in selecting the best chair for our needs. When the chair arrived and was set up, a couple minor things weren’t quite right - probable shipping damage (tiny cut in leather). They were courteous, efficient, and helpful. A couple new parts were ordered, a repair team dispatched and all taken care of. Very pleased.

I was in contact with Sophie B I was in contact with Sophie B. Almost everyday for almost two to two and a half weeks and she answered all of my questions and never became a sales person and tried to sell me anything. She just gave me information on various chairs and companies and was very helpful. Sophie was very nice and informative and never put any pressure on me to buy a chair.