4.5 stars = thin boxes=holes in boxes=on arrival. THE BOXES ARE THIN & EASY TO DAMAGE, RESULTING IN AN GREATER CHANCE OF LOOSING PARTS. LUCKY ENOUGH THE FED X GUY HAD TO TAPE UP THE BOXES THE BEST HE COULD, STILL LEAVING THE GREATER CHANCE OF LOOSING PARTS , LIKE THE SMALLER PARTS-EXAMPLE: HARDWARE TO ASSEMBLE THE RACK WITH, OR EVEN WORSE ONE OF THE LARGER PARTS. THE PRODUCTS IN THE BOXES IS FIVE STAR PRODUCTS. EXCELLENT PRODUCTS @ THE RIGHT PRICE.

The bags we ordered are all blowing out… The bags we ordered are all blowing out on the side like they forgot to glue them. Of course they are made in China so this should be no surprise that they are poor quality. To add insult to injury, instead of sending a new box to replace the defective bags I have to send pictures of the bags and then get credit for each as I work my way through a box of 100. At .55 per bag this is very frustrating especially when I'm trying to check out a customer and the bags just fall apart.

Everything I received was either broken… Everything I received was either broken or used. Had to repair every piece of acrylic. The earring display I received had already been glued together and then taken apart before sending it to me. Also the L loops of acrylic that the earrings hang from had to be repaired. The acrylic display cabinets had handles broken off. Not the best of experiences.

Excellent customer service from beginning to end! I received excellent customer service! Ordering was simple, and then I received a special phone call to verify the shipping method (as I had included some potentially conflicting comments about maybe wanting to pick it up). The best was yet to come! We received one damaged piece and when I called to report the damage, the customer service rep expertly handled and was able to send out a replacement the same day!

My order came in very quickly but one… My order came in very quickly but one box was damaged with a big hole causing an item I needed was missing, or fell out of the box. I sent an email to the company, told customer service of my issue, and the needed hardware was shipped out to me immediately. I received the hardware and was able to put my second rolling rack together.