No one will reply to my emails No one will reply to my emails. Customer service doesn’t seem to exist. The vacuum cleaner barely picks up fluff. An expensive mistake for me from a fraudulent company. AVOID

DO NOT BUY THIS HOOVER YOU WILL REGRET IT This is THE WORST HOOVER I’ve ever bought. It has no suction. It has a light that is useless - who is hoovering in the dark?! But more important they have the most TERRIBLE CUSTOMER SERVICE. I’ve asked them SIX TIMES how I return the product and they are actively not giving me this information. I have quoted the customer contracts regulations and have suggested they are trying to get past the 14 days by giving me the runaround. They WILL NOT tell me how to return it. Their website does not tell you how to return it. DO NOT PURCHASE this terrible hoover or you will regret it. I have never known anything like it from a modern day company. I’m convinced they’ve paid companies to rate them high and have put their own positive reviews on. That’s the only explanation for anything positive about this hoover or this dodgy company.

Buy in haste and repent at leisure Buy in haste and repent at leisure. Can't believe I bought this on the fake David Brown recommendation. Very poor quality and weak suction even with boost switched on. Roller brush no longer revolving now so will not pick up anything. Have no idea what action against this company I can now take

warning stay away Poor quality product, no warranty, no chance to make a claim nor get any useful support, not to mention refund. Stay away!

Absolutely shocking Absolutely shocking, not even worth 1 star. Ordered vacuum cleaner back in October 23, product never arrived. I've requested a refund, this was in December.as of yet not received anything, despite numerous emails sent and them saying it will be dealt with as soon as possible. They are not even replying now. Avoid this company at all costs, it's a scam and should be shut down as soon as possible.