Absolutely shocking Absolutely shocking, not even worth 1 star. Ordered vacuum cleaner back in October 23, product never arrived. I've requested a refund, this was in December.as of yet not received anything, despite numerous emails sent and them saying it will be dealt with as soon as possible. They are not even replying now. Avoid this company at all costs, it's a scam and should be shut down as soon as possible.

Don't buy this totally dysfunctional vacuum cleaner I bought this vacuum cleaner in January 2024. I wish I had seen the other reviews before I purchased it. It is totally useless and picks up hardly anything. It doesn't keep it's charge either needing to be constantly recharged. There was no paperwork included, so it is a very suspect firm. I shall forward this to Trading Standards. This useless vacuum cleaner should be banned.

DO NOT BUY THIS HOOVER YOU WILL REGRET IT This is THE WORST HOOVER I’ve ever bought. It has no suction. It has a light that is useless - who is hoovering in the dark?! But more important they have the most TERRIBLE CUSTOMER SERVICE. I’ve asked them SIX TIMES how I return the product and they are actively not giving me this information. I have quoted the customer contracts regulations and have suggested they are trying to get past the 14 days by giving me the runaround. They WILL NOT tell me how to return it. Their website does not tell you how to return it. DO NOT PURCHASE this terrible hoover or you will regret it. I have never known anything like it from a modern day company. I’m convinced they’ve paid companies to rate them high and have put their own positive reviews on. That’s the only explanation for anything positive about this hoover or this dodgy company.

This is a fraudulent company if only I… This is a fraudulent company if only I had done my homework and read the reviews on this website/page it seems that “JOY” is quite happy upsetting costumers this company needs to be stopped asap it’s a defiante scam the vacuum is absolutely rubbish and is like a child’s toy

Does as it says on the tin Quickly delivered. I was relieved to find that it works really well (after reading so many negative reviews). I have only had it for a week but does everything it says on the tin. It is considerably cheaper than other cordless cleaners. It's unfortunate that so many people have had problems - the company needs to get its act together on complaints/delivery/quality control. If the cleaner continues as good as it is...only time will tell.