This is a fraudulent company if only I… This is a fraudulent company if only I had done my homework and read the reviews on this website/page it seems that “JOY” is quite happy upsetting costumers this company needs to be stopped asap it’s a defiante scam the vacuum is absolutely rubbish and is like a child’s toy

the hoover arrived works ok ish my… the hoover arrived works ok ish my concern is that it came without warrenty and i cannot contact customer servises i thought the law on buying on line was you could cancel or return for a full refund i read that if lucky it can be returned to china but it came from the uk ? and would cost a fortune i cancelled this order before it was shipped but that and the e mail was ignored steer clear i belive it is all a scam and i will contact my credit card for help

No one will reply to my emails No one will reply to my emails. Customer service doesn’t seem to exist. The vacuum cleaner barely picks up fluff. An expensive mistake for me from a fraudulent company. AVOID

DO NOT BUY FROM THESE ROBBERS Biggest con ever! Payment was taken from my bank account immediately on ordering. The vacuum was supposedly shipped for delivery but never arrived. Found out they had sent it to the wrong address which happened to be an empty property. They sent me an email saying that as I had “refused to collect the package” I would receive a refund minus £30!!! They haven’t answered my emails and so far I haven’t had a refund.

Please do not purchase from this… Please do not purchase from this customer No warranty, hoover was rubbish, terrible suction, started spitting out the dust even after cleaning everything out. Did manage to email customer service, but it's poor communication, asked for a video but struggle to send it. When finally managed it, they just told me to clean the hoover again! Nightmare and a waste of money. Please save your money and get another hoover