Cynthia
GBAt this point At this point, I have received my luggage. It is beautiful and can’t wait to use it in July.
Diego de la Torre
PEThe product that was delivered was The product that was delivered was Not the one that I ordered.
sam djafari
GBNo refund I bought two luggages, but it got arrived late so I bought another set of luggage and without opening the shipping package I returned the luggages to Delsey return department. It’s been more than 2 months I am following up with them to refund but I just got one of luggages refunded. Horrible customer service!! You have to pay for the return shipment if you wanna return and they won’t return the money regardless of multiple time of follow ups, emails and submitting the feedback form from their website. But no refund yet. Very frustrating
Natalya Kan C
GBHorrible customer service Horrible customer service. No calls accepted, emails sent a few days later. The items have not even been shipped but I can not cancel it. If you decide to return, you will end up paying for insurance and shipping. Ugly service. Do not recommend to anyone.
Sarah
BEDon’t order here Don’t order here! I ordered a new suitcase over 4 weeks ago, it arrived quite fast, but I wasn’t happy with it so I returned it using their pre-paid DHL service. Fast-forward 24 days post return: contacted Delsey twice via their online page, never received an answer and still haven’t received my refund. Horrible costumer service!