sam djafari
GBNo refund I bought two luggages, but it got arrived late so I bought another set of luggage and without opening the shipping package I returned the luggages to Delsey return department. It’s been more than 2 months I am following up with them to refund but I just got one of luggages refunded. Horrible customer service!! You have to pay for the return shipment if you wanna return and they won’t return the money regardless of multiple time of follow ups, emails and submitting the feedback form from their website. But no refund yet. Very frustrating
Diane
GBPackage not received I never received the package and have twice asked for a refund.
CJTICH
GBQUICK EFFICIENT SERVICE QUICK EFFICIENT SERVICE. GREAT PRODUCTS!
Ivy
ESDelsey charged me and never shipped the bag. After 6 attempts to contact Delsey regarding my PAID, but NOT SHIPPED order DWUS0000219674 I still have no reply. I have contacted UPS regarding the tracking number 1Z9Y922F030037 and was informed that the shipper (YOU) have never provided package for shipping to UPS after creating label. Delsey charged me and never shipped the bag. User's recommendation: don't buy from Delsey website.
Louise Ateyeh Stark
GBWhen I discovered Delsey Paris luggage When I discovered Delsey Paris luggage, I knew I just had to have it! I ordered one piece but the other piece I wanted is on backorder. Latisha has been wonderful about replying to my emails and giving me excellent, accurate info. It's hard to find good customer service nowadays, but this was wonderful!