Susan Watson
GBI have not received order -
Hannah Hunt
GBFast shipping I needed a last minute suitcase for a trip coming up and the suitcase immediately shipped and came way quicker than I expected! Great suitcase
Sarah
BEDon’t order here Don’t order here! I ordered a new suitcase over 4 weeks ago, it arrived quite fast, but I wasn’t happy with it so I returned it using their pre-paid DHL service. Fast-forward 24 days post return: contacted Delsey twice via their online page, never received an answer and still haven’t received my refund. Horrible costumer service!
Natalya Kan C
GBHorrible customer service Horrible customer service. No calls accepted, emails sent a few days later. The items have not even been shipped but I can not cancel it. If you decide to return, you will end up paying for insurance and shipping. Ugly service. Do not recommend to anyone.
Samir Nathwani
GBShocking Shocking. Didn’t cancel my order (even though I requested a cancellation within 4 minutes) and then, now that I’ve received the item, are stating they’ll only refund me 80% of the cost of the item because I have to pay for the returns shipping. Shocking customer service (if you can even call it that) and nobody from my family will be using Delsey again.