Nadia Echiguer
GBvery bad after sale service I bought a delsey suitcase one year ago and I hardly used it . I live in London After one of my travel I found the stitches linking the zip to the suitcase broken. When I contacted delsey they asked me to send them the suitcase by post, instead of dropping it to a retail point in London. They are basically making the return and repair impossible for anyone not living in france. I don't recommend it go for a more international brand
Sarah
BEDon’t order here Don’t order here! I ordered a new suitcase over 4 weeks ago, it arrived quite fast, but I wasn’t happy with it so I returned it using their pre-paid DHL service. Fast-forward 24 days post return: contacted Delsey twice via their online page, never received an answer and still haven’t received my refund. Horrible costumer service!
Arielle Fisher
GBTerrible terrible customer service Terrible terrible customer service. I ordered 3 luggage sets (each with 1 large suitcase + 1 small/carry on suitcase). The three boxes arrived completely damaged and partially opened. I emailed them right away, alerting them of the situation. They didn't seem to care and have still not helped me reach a resolution. They want me to pay for the shipping of the three large damaged boxes back to them. I would never buy anything from Delsey again. I should have checked the reviews before purchasing from them.
Myrtle Moore
GBBon Voyage The set arrived like lightning. I'm taking this as a good omen for all of our future trips. It is also beautiful. I went over all of it to ensure I wouldn't have to return it. Sturdy fabric, all the wheels were secure and functioning, and zippers were good to go. It's also attractive in the green and will be distinct on the conveyer belt. Each is also roomy and light weight. Couldn't be happier. Happy traveling.
Natalya Kan C
GBHorrible customer service Horrible customer service. No calls accepted, emails sent a few days later. The items have not even been shipped but I can not cancel it. If you decide to return, you will end up paying for insurance and shipping. Ugly service. Do not recommend to anyone.