Unfortunately Unfortunately, I have to give a poor review for this company. I accidentally ordered a substantial amount of balusters in the wrong size. I understand that I would need to pay for return shipping, however, the 25% restocking fee on an order over $700 is too high ($175 + the shipping I still needed to pay). I know they have to be able to make money but I also need to feel confident should an unplanned error occur that I am not penalized. Other companies do not have this process and I could do business.

Great service... and fast, too! I'm a contractor and buy a lot of materials from my local suppliers, but was coming up empty when it came to ordering stair parts in the style that my client selected. All of my local suppliers told me that the particular style they wanted was a 5 week wait. I found the parts I needed on StairPartsUSA.com. The salesperson was great to work with, and the parts arrived at the job site in less than a week (without paying special rates). I'll definitely order from them again!

Great quality product. Excellent customer service. Helped me to order correct parts while we were on the phone. Everything arrived just in few days by UPS Ground. Quality of the stainless steel stair parts great, absolutely what I was hoping it will be. Too bad I did not discover this website a year ago while was rebuilding larger staircase in my house. Highly recommend.

Wonderful customer service Wonderful customer service and great parts. I had a problem with an item after a month and they still made it right.

Satisfied customer Tom at Stairparts USA was extremely patient and helpful on the phone to help refine the details of my order. There were a couple design details I hadn't completely thought out for my railing project, and he helped me revise my order to make it work. All items arrived very well packaged and in perfect condition. I did, however, feel that the shipping cost was quite steep for the size of my order. (Nearly 25% on top of the total cost of the items.) Overall, though, I'm very satisfied.