Great Customer Service I had questions about my order and Tom took the time to explain things to me and then ensured I was sent out the item that I was actually looking for. He also took the time to provide me with an update when the new order wasn't shipped out as quickly as anticipated.....due to the Hurricane! As soon as I determine which color will coordinate best with my home I will be placing my order and referring friends to your company as well. Thank you for very appreciated great customer service.

Please be aware if you order too much… Please be aware if you order too much or the wrong size, returning material is a joke! This company make's sure it not worth it to return anything. We placed a rather large order with this company that qualified for free shipping. When we started a return on some items, not only were we told we would have to pay return shipping (understandable), they also wanted to charge back the original shipping fees plus charge a 30% restocking fee. We returned only a few items as not to have to pay the original shipping back and are still waiting for our credit. This company is non responsive! I have called and emailed several times and am being totally ignored!

Wonderful customer service Wonderful customer service and great parts. I had a problem with an item after a month and they still made it right.

Satisfied customer Tom at Stairparts USA was extremely patient and helpful on the phone to help refine the details of my order. There were a couple design details I hadn't completely thought out for my railing project, and he helped me revise my order to make it work. All items arrived very well packaged and in perfect condition. I did, however, feel that the shipping cost was quite steep for the size of my order. (Nearly 25% on top of the total cost of the items.) Overall, though, I'm very satisfied.

Great quality product. Excellent customer service. Helped me to order correct parts while we were on the phone. Everything arrived just in few days by UPS Ground. Quality of the stainless steel stair parts great, absolutely what I was hoping it will be. Too bad I did not discover this website a year ago while was rebuilding larger staircase in my house. Highly recommend.