I ordered a refrigerator to be… I ordered a refrigerator to be delivered and was given a delivery date and time of 4/20 between 9am-1pm. I was at work but my wife was home waiting for the delivery.At 10:16am I saw that a message was left 5 minutes prior stating the delivery person was at my house and no one answered so they left a note and moved on to their next delivery.I called customer service as directed in the voice mail and discussed the situation with a Home Depot CSR. I made a case that I have a lot of food that could spoil and I really need to have the refrigerator delivered today. The Home Depot CSR made it very clear that there was no chance of a delivery until Saturday (2 days). I continued to plead with the CSR and she started to giggle. I asked what was funny and she got annoyed let out a loud laugh and hung up on me. I called another customer service number and got a CSR who did not laugh at me, but in the long run gave me the same answer concerning my delivery. She also asked me if I got a call from the delivery person alerting me he was on the way and I told her know. She agreed this was not proper procedure and also apologized for the was the first CST treated me. She told me she can see who the first CSR was and that she would escalate this issue More to come, but I am very disappointed overal withHome Depot and feel they need to apologize and make this right.

Manager Corruption   I'm leaving this review online for people to know what the Hendersonville, Tennessee Home Depot (#0735) did to a 16-year employee who also happens to be my husband. Frank Torres was suspended from Home Depot on 8.12.22 because a female worker claimed he "touched her" and made her feel "very uncomfortable". I called Home Depot on the same evening and spoke to Chuck asking if he knew the employee's name and he responded that he doesn't know what's going on. I then asked the manager's name. I ended the call to Chuck stating that Frank would be there the next day to talk to Matt. We both find it odd that the situation happened over TWO WEEKS ago and Matt, the Home Depot manager, finally decides to confront Frank with this in his office AROUND TWO WEEKS later. Frank was suspended without pay and had to use his vacation time during this ongoing investigation. Things took another shady turn. On Thursday, August 25th, Frank spoke to Katie and told her that we had contacted the Corporate office. Corporate office said that it only takes 24 to 72 hours to get back to the employee regarding an incident. So what's going on here isn't correct protocol. SUDDENLY the next morning on August 25th, at 10:00 a.m., Matt called Frank. He stated that there was nothing on the video regarding the touching but will still fire Frank due to policy issues of what he allegedly said to the female employee. Notice that Matt waited to call Frank after hearing that the Corporate office was contacted. Also notice that no tape was found of Frank "touching" the employee, but the manager believed what she said anyway. If the tape doesn't show the touching proving that the employee lied, it should be reasonable that the employee also lied in regards to her statement. I'm legally blind and needed to move out of state for better services with the Division of the Blind. Now this can't happen as we are unable to obtain a mortgage without a job or a current job of a year's employment.

I have a Pro Xtra account with them as… I have known Home Depot for a long time now, I even got me a Pro Xtra account with them as I shop a lot there when I am busy. They have a large variety of materials, from timber, tiles, kitchens and baths to electrical, you name it they have it. Long opening hours, 7 days a week, very helpful staff and good returning policy. Highly recommended!

stores won't honor online orders Ordered garage door opener w install. Price on line less than in-store. Charge pending disappeared after weeks so went to store for info on why. Claim in-store not responsible for online orders. That group on installers not answering so need to pay higher in-store price or go somewhere else. Supervisors refuse to come to front of store to explain. Always too busy. Now this senior is back to shopping for affordable garage door opener with install or keep walking to garage to open/close door. Rain or HOT. Three in-person trips to store had no more info and no effect. Signs in store claim otherwise: "order on line and pick up here"

This company's website is the WORST This company's website is the WORST. I spent 2 days trying to get into my account to pay it. I asked for a code to reset the password (assumed that was the problem) and never got it, despite multiple requests. Then I tried the pay by phone, which hung up on me twice. Finally got it paid on the 3rd attempt. I have no patience for a company that treats its customers like this (don't even get me started on the HORRIBLE customer service in the stores). You win Home Depot. I canceled my $14k credit limit account.