This company's website is the WORST This company's website is the WORST. I spent 2 days trying to get into my account to pay it. I asked for a code to reset the password (assumed that was the problem) and never got it, despite multiple requests. Then I tried the pay by phone, which hung up on me twice. Finally got it paid on the 3rd attempt. I have no patience for a company that treats its customers like this (don't even get me started on the HORRIBLE customer service in the stores). You win Home Depot. I canceled my $14k credit limit account.

Slow, unreliable online support and misinformation I do a lot of online shopping, but Home Depot is the WORST!! Always!!. First of all, when I open their website, it sets my store in a town 50 miles away in another county. I always change it to "make this my store" for my location. Next time, it's the same. I have a PRO account, and when I log in, they send me a security alert telling me I logged in three hours earlier and near a town that is 50 miles away in another direction. When I check an online order after 10 days, my order status only shows in store purchases, not the online order even though I used the order number. When I call, I am told that the order was delivered two days ago to my local store. When I go to the local store, they don't have it and say it will be in next week. So, in the end most things take about 3 or 4 times longer than other online sites. Unless ABSOLUTLY NECESSARY, I will not order from HD online.

VETERANS BEWARE. when you sign up for VA discount, what they really want is your SOCIAL SECURITY number. Why Attempted to sign up for Veterans discount. Pain in the rear end. I was not looking for a charge account as I only use cash. What Home Depot wanted was a copy of my DD form 214. Would not accept my Government issued VA card. What they really wanted was my social security number. Go to Lowe's, all you need there is a valid VA card.

stores won't honor online orders Ordered garage door opener w install. Price on line less than in-store. Charge pending disappeared after weeks so went to store for info on why. Claim in-store not responsible for online orders. That group on installers not answering so need to pay higher in-store price or go somewhere else. Supervisors refuse to come to front of store to explain. Always too busy. Now this senior is back to shopping for affordable garage door opener with install or keep walking to garage to open/close door. Rain or HOT. Three in-person trips to store had no more info and no effect. Signs in store claim otherwise: "order on line and pick up here"

Very beautiful day wasted!! I place a farly large order for a backyard landscape refresh. All products ordered were in stock, per HD's website. Scheduled for a Friday delivery, as I had lined up some friends to help me on Saturday morning. No Friday delivery. Placed a hold on my help. It is now Saturday afternoon, and still no delivery. Customer service could not tell why it had not been delivered or where the order was. Everyone has other commitment on Sunday. A very nice day to work outside WASTED!!!