Still no result after 48rs Promised result within the hour now 48 hrs and nothing. I've emailed and reply said.... don't worry, technical issue that is being sorted. Still nothing. Emailed again. Waiting for reply. What did I pay for? Just a reference no. to satisfy UK passenger locator form. They've pocketed my money. From a practical point of view I'm no better off than using NHS LFT.

If I could give 6 stars I would If I could give 6 stars I would, the team at peplobio were not just helpful, they went above and beyond. I've never experienced customer service like this in my life. Covid testing is a nightmare to deal with but peplobio made life as easy, I could recommend a better place to buy you antigen test or any other products they offer. Their basic fit to fly antigen covid test are accepted within the EU as of 08.04.22 and I highly recommend you use peplobio. A very happy customer!!

Fast, friendly and efficient… I was very impressed by the efficient and friendly service I received from Customer service. I made a mistake packaging my sample but was able to contact the company who assured me that there was no reason for concern. They were also able to reduce my "pre-flight stress levels" by giving me a helpful estimate of the time I could expect my results. I have nothing but praise for their quick responses to my emails. Elaine P.

Late delivery and late results Unfortunately they didn't prepare properly for the Christmas/New Year period. They allowed people to buy tests that wouldn't arrive in time nor could be provided the result in the promised timeframe. It all went good before Christmas with my fit-to-travel lateral flow but my PCR to re-enter the UK arrived on day-3 technically putting myself at fault with government guidance. Then they're getting more than 24 hours since they received my sample to provide the results. In normal circumstances I wouldn't make a big deal of it but with the quarantine rule it's very bad. They shouldn't oversell.

Performed well, supportive and thorough. After initially submitting a negative age when entering birthdate, they fixed and promptly sent out results. All support was via email which was concerning to begin with but it all worked out, responses were very prompt. Hopefully the backend tracing is rigorous as I never felt my printed forms were required when traveling. This wouldn't be Peplobio's fault but the overall regulation. I'm all for safe travel.