Ordered 2 day PCR test through Zoomtest… Ordered 2 day PCR test through Zoomtest arrived with Peplobio details. Activated online and returned tests, Royal Mail tracking arrived 6th Jan, 8th of Jan still no returned results!! You cannot call as lines are closed and do not reply to any emails!! Pay for 24 hour service and no service levels of any sort for test or communication! Parents still in isolation. And we wonder why people dont follow guidelines!!! They have no option

CRUELLY SCAMMED by PEPLOBIO CRUELLY SCAMMED by PEPLOBIO and their criminal partner AGTESTING (see horror stories on TP) who book their tests . 2 day results received 11 days later. MASSIVE DISTRESS TO MUM and family who had to quarantine unnecessarily for 9 extra days. HOW DO WE GET OUR MONEY BACK? Sent many emails also asking for compensation. They blame each other, but not offering refund . PLEASE ADVISE. THANK YOU

Fast, friendly and efficient… I was very impressed by the efficient and friendly service I received from Customer service. I made a mistake packaging my sample but was able to contact the company who assured me that there was no reason for concern. They were also able to reduce my "pre-flight stress levels" by giving me a helpful estimate of the time I could expect my results. I have nothing but praise for their quick responses to my emails. Elaine P.

Peplobio efficiency Excellent service from start to finish. I ordered a Lateral Flow Test but then due to a change in government policy had to switch to a PCR. Peplobio amended my order and refunded my first charge immediately with no hassle. The PCR test kit was very easy to use and the online activation was simple to follow. My result came through in just under 12 hours, within their published time frame. The whole experience was extremely efficient.

Very efficient Peplobio Peplobio were very helpful and efficient. We had ordered flow tests only to find the rules had changed and we needed PCR tests. They very efficiently refunded the flow test and posted PCRs to us instead. The test kit was very easy to use, as was the online activation, and the result came through within 12 hours from when they received it. Very efficient service and would definitely use again.